Refund Policy
Yugen Refund Policy
At Yugen, we stand by the exceptional quality of our products. Each item is meticulously curated to meet the highest standards, ensuring your satisfaction from the very first purchase. As a policy, we do not accept returns for items that are delivered in perfect condition.
Wrong Delivery or Genuine Quality Issue
If you receive an incorrect product or encounter a genuine quality concern, please contact us at shop@yugen.asia within 48 hours of delivery for prompt assistance.
Refund Process
Email shop@yugen.asia with your order details, a description of the issue, and photographs if applicable. After we investigate and confirm the concern, you may return the product to:
C-186, Sushant Lok Phase I, Gurugram, Haryana-122009
Once we receive the product, our team will carefully inspect it. If the issue is verified and the item meets our return standards, a full refund will be approved. Refunds are processed within 30 business days of approval.
Non-Refundable Items
Custom or bespoke orders are 100% non-refundable. Sale items are not eligible for refunds but may be resized or altered, where feasible, for an additional charge.